Refund policy

Before we start

If we haven’t started work on your order — in practice, before your materials have arrived and been confirmed — you can cancel for a full refund. Just email us.

Once work has been delivered

No refunds once work has been delivered. Instead, every piece includes rounds of changes so we can get it right: 2 with the Full set, 1 with the Header Pack.

The exception: late first designs

We send your first designs within 24 hours of payment and all materials being received. If they haven’t arrived within that time plus a 12-hour grace period, you choose: a full refund, or a free extra design.

Header Pack credit

If you upgrade from the iOS 27 Header Pack to the Full set within 30 days of buying the Header Pack, the $19 is credited in full toward the Full set. Email us before you upgrade and we’ll send you the right checkout link.

Your statutory rights

If you buy as a consumer in Norway, the EU or the EEA, you may have a 14-day right of withdrawal for services. Because we start work quickly at your request, you’ll be asked to agree that work can begin within the withdrawal period, and that the right of withdrawal ends once the service has been fully delivered. If you withdraw after work has begun, we may deduct a proportionate amount for work already done. Nothing in this policy limits rights you have under mandatory consumer law.

How refunds are paid

Refunds go back to the original payment method through Stripe. Depending on your bank, they usually appear within 5–10 working days.

How to ask

Email hello@screenmotive.app with your order email and app name.